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\nJerzoo is an online shop for cheerful, sporty jerseys that the whole household can wear together. Picture a Saturday morning on the sideline: a kid in a bright jersey with their own name across the back, a parent in the matching adult cut, a grandparent in a roomy 4XL, and the family dog trotting along in a tiny version with its name printed on the back. That picture is the whole idea behind the store.
\nWe sell jerseys and a small set of cheer gear. Nothing on this site carries the name, crest, colours-with-a-crest or logo of a real club, league, school, national team, player or sports brand. Every jersey is either personalised by you, with the name and number you type on the product page, or left logo-free so it works for any game, any backyard and any birthday party.
\nThe name is a little nod to that mix: a jersey for the whole crew, from the smallest pup to the tallest uncle. It is meant to sound fun, because the jerseys are meant to be fun.
\nMost of our customers are shopping for more than one person. Here are the situations we hear about most often, and the part of the shop that fits each one:
\nWe keep the catalogue small on purpose. A short list is easier to size, easier to match across a family, and easier for us to support well.
\n| Section | \nWho it is for | \nSizes | \nPersonalised? | \n
|---|---|---|---|
| Custom Name & Number | \nKids, adults and pets who want their own lettering | \nDepends on the product: youth, adult or pet range | \nYes, fields on the product page | \n
| Kids Jerseys | \nYoung players and little fans | \nYouth XS, S, M, L, XL | \nFinished designs, no lettering needed | \n
| Family Jerseys | \nParents, grandparents, older siblings | \nS, M, L, XL, 2XL, 3XL, 4XL, 5XL | \nFinished logo-free designs | \n
| Pet Jerseys | \nDogs and cats of many shapes | \nPet XS, S, M, L, XL | \nFinished designs, plus a custom option in the custom section | \n
| Cheer Gear | \nSideline fans and gift shoppers | \nVaries by item | \nNo | \n
Adult jerseys in 2XL and 3XL cost $2 more, and 4XL and 5XL cost $4 more, because larger sizes use more fabric. That is the only size-based price difference in the shop, and you always see the final price before you add a jersey to the cart.
\nOn each custom product you will find simple fields right on the product page: a name for the back (up to 12 letters), a number from 0 to 99, and on some products one extra optional field such as front initials or a pet name. As you type, a live preview shows your lettering on the jersey picture, so you can see roughly how a long name or a two-digit number will sit.
\nA few things we want you to know before you order a personalised jersey:
\nReal club and league jerseys belong to their owners. We do not copy them, and we do not sell anything that looks like an official kit. Instead, our designs use stripes, colour blocks, stars, paw prints and other simple shapes that belong to nobody in particular. That keeps the jerseys fair to everyone, and it also means a Jerzoo jersey fits every occasion: your town’s rec league, a school field day, a dog park meetup or a family cookout.
\nIf you ever spot something on our site that you believe uses someone else’s mark or artwork, please tell us. Our Intellectual Property Policy and DMCA page explain how to send a notice.
\nWe would rather give you a few clear commitments than a lot of fuzzy ones. These numbers are the same on every page of the site, including the policies and the FAQ:
\n| What | \nOur commitment | \nWhere to read more | \n
|---|---|---|
| Shipping cost | \nFree to the US, Canada, Australia and New Zealand, no minimum | \nShipping & Delivery | \n
| Processing | \n1–3 business days before your parcel leaves | \nShipping & Delivery | \n
| Transit | \n7–14 business days to all four countries | \nOrder Tracking | \n
| Changes and cancellations | \nWithin 24 hours of ordering | \nCancel or Change an Order | \n
| Returns | \n60 days, free return label for change-of-mind returns | \nReturns & Exchanges | \n
| Refunds | \nWithin 7 days of receiving your return | \nRefund Policy | \n
| Support replies | \nWithin 24 hours on business days | \nContact Us | \n
| Store credit | \nNever expires | \nRefund Policy | \n
When you place an order, it goes into our queue the same day. Within 1–3 business days the jerseys are produced with your details and packed. When the parcel leaves, you get an email with tracking, and you can also check progress from the Order Tracking page using your order number and email address.
\nIf anything goes wrong along the way, such as a parcel that seems stuck or a jersey that arrives with a problem, email us with your order number and a photo if it helps. We look into it and tell you in writing what happens next. We would rather solve a problem quickly than argue about it.
\nAny photos you send us about an order are deleted 30 days after delivery. We only keep what we need to run the order and to meet our legal duties; the Privacy Policy covers the details.
\nStuck on what to put on the backs? These are the kinds of combinations families tell us they love. None of them use a real team’s name.
\nBefore you order a whole line-up, check the Size Guide. Mixing youth, adult and pet sizes in one order is completely normal here, and each size range is measured differently.
\nBeing honest is part of the deal. So, to be clear, we do not show made-up reviews or star ratings, we do not run fake countdown timers or “only a few left” messages, we do not claim awards or certifications we do not hold, and we do not say our jerseys are made somewhere they are not. What we can say is simple: orders ship from the USA, shipping is free to four countries, and you have 60 days to send something back.
\nWe also do not have a phone line or social media inbox. Email is our only support channel, which means every answer you get from us is in writing and easy to look back on.
\nMany orders here are small group orders: a family of five plus a dog, a birthday party of eight kids, or a handful of grown-ups heading to a charity kickabout. You can put every jersey in one cart, with different sizes, names and numbers on each line. Each personalised jersey is its own cart line, so you can see every name and number side by side before you pay.
\nA tip from our support inbox: write the whole line-up down first, on paper or in a note on your phone, with each person’s size, name and number. Then add the jerseys one at a time and tick each person off as you go. It is the easiest way to avoid two jerseys with the same number or a cousin who was forgotten. If you spot a slip after ordering, you still have 24 hours to email us and fix it.
\nOrdering for a kids’ group outside your own family? Collect sizes from each parent in writing, and remind them that youth sizes and adult sizes are different ranges. When a child sits between two youth sizes, most parents pick the larger one so the jersey lasts a little longer.
\nJerzoo, 4477 Preserve Dr, Hoover, AL 35226, US
\nEmail: support@jerzoo.shop. We reply within 24 hours on business days (Monday to Friday, excluding US public holidays). For anything about an existing order, please include your order number so we can help on the first reply. You can also visit Contact Us or open a request through Submit a Ticket.
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