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\nThese five questions make up most of our inbox. If yours is here, you can skip the wait.
\nPlacing an order at Jerzoo works like any online shop: choose your options, add to cart, check out. The only extra step is personalisation on custom jerseys, where you type a name and number into fields on the product page and watch the live preview.
\nPick a product, choose the size (and colour, where offered), fill in any personalisation fields, then add it to the cart. Repeat for each person in your line-up. At checkout, enter the shipping address carefully, review every cart line, and pay. You will get a confirmation email with your order number.
\nWe print exactly what you type, and there is no proof step before production. The name field takes up to 12 letters, the number field takes 0 to 99, and any add-on field shows its price next to the label. No real club, league, brand or player names, please. Start in Custom Name & Number.
\nYou have 24 hours from placing the order to change a name, number, size, colour or address, or to cancel. Email us with your order number. Cancellations are refunded within 7 days to your original payment method. Read Cancel or Change an Order.
\nWe ship to four countries, all free, with no minimum order: the United States, Canada, Australia and New Zealand. Orders ship from the USA.
\n| Destination | \nProcessing | \nTransit | \nShipping cost | \n
|---|---|---|---|
| United States | \n1–3 business days | \n7–14 business days | \nFree | \n
| Canada | \n1–3 business days | \n7–14 business days | \nFree | \n
| Australia | \n1–3 business days | \n7–14 business days | \nFree | \n
| New Zealand | \n1–3 business days | \n7–14 business days | \nFree | \n
For international parcels, duties depend on the destination country. Full details, including what to do if a parcel is late, live on Shipping & Delivery. To see where your parcel is right now, use Order Tracking.
\nYou have 60 days from delivery to return or exchange an item, personalised jerseys included. Change-of-mind returns get a free return label from us. The process is simple:
\nThe full rules, including condition and exceptions, are on Returns & Exchanges.
\nRefunds go back to your original payment method within 7 days of your return reaching us. For cancellations within the 24-hour window, refunds are issued within 7 days of confirming the cancellation. If you would rather keep the value for later, choose store credit: it never expires. Your bank may need a few extra days to show the refund on a statement. Read the Refund Policy.
\nPrices are in US dollars. The payment options available for your order appear at checkout before you pay, and we never see or store your full card number. We do not add sales tax at checkout. If you pay from outside the US, your bank may convert the amount and charge its own fee. See Payment Methods.
\nOur range has five sections:
\nOn adult jerseys, 2XL and 3XL cost $2 more and 4XL and 5XL cost $4 more. Fabric and care details for each item are on its product page. For fit, use the Size Guide: it shows how to measure a child, an adult and a pet, and how to pick between two sizes.
\nYou do not need an account to order. If you create one, you can see your past orders, reorder faster and keep your address on file. To delete your account or ask what data we hold, email us from the address on the account. Photos you send us for an order are deleted 30 days after delivery. Read the Privacy Policy and the Terms of Service.
\nOur jerseys are logo-free or carry the lettering you choose. We do not print real club, league, brand or player names or logos. If you believe something on the site uses your work or mark, see the Intellectual Property Policy or send a notice under our DMCA page.
\nSometimes the easiest way to understand a policy is to see it in action. These examples show how our standard rules apply to everyday situations.
\nYou ordered a youth M for your nine-year-old in spring and it fits like a crop top by autumn. If it has been more than 60 days, it is outside the return window, but a fresh size is only a few clicks away. If it is within 60 days, email us to exchange it for a youth L with a free return label.
\nYou typed “BISCUT” instead of “BISCUIT” on the dog jersey and noticed it an hour later. Email us within 24 hours with the order number and the right spelling, and we will fix it before production.
\nEight people, three size ranges, one dog, photo day in four weeks. Order everything in one cart, check the sizes against the guide, and you are inside the 1–3 plus 7–14 business day window with time to spare.
\nYou are sending a family jersey to grandpa in Toronto. Shipping is free, the timeline is the same 7–14 business days in transit, and he can email us himself if the size needs swapping.
\nKnowing which emails to expect helps you spot when something needs attention. Add jerzoo.shop to your contacts so none of them land in spam.
\n| When it arrives | \nWhat to do | \n|
|---|---|---|
| Order confirmation | \nRight after checkout | \nRead every cart line, especially names, numbers and sizes. You have 24 hours to request a change. | \n
| Shipping update with tracking | \nWhen your parcel leaves, after 1–3 business days of processing | \nKeep the tracking details; transit takes 7–14 business days. | \n
| Return label | \nAfter you ask for a return | \nPrint the label, attach it to the parcel and drop it off with the carrier. | \n
| Refund confirmation | \nWithin 7 days of your return reaching us | \nWatch your statement; your bank may add a few days. | \n
| Support reply | \nWithin 24 hours on business days | \nReply in the same thread to keep your history together. | \n
If you did not receive an order confirmation within an hour of checkout, check your spam folder first, then email us with the name and email you used. We can resend it.
\nJerseys for a tournament, a birthday party or a holiday photo usually have a deadline. Count backwards from the day you need them: allow up to 3 business days for processing and up to 14 business days for transit, then add a little buffer for weekends and public holidays. If the dates are tight, order a few days earlier rather than later. We do not sell faster shipping, so the free standard service is the only option for every order.
\nThe whole shop works on a phone. On product pages, the size buttons sit right under the price, and a small add-to-cart bar appears at the bottom of the screen once you scroll past the main button, so you never have to scroll back up. The personalisation preview updates as you type on mobile too. If the keyboard covers the preview, scroll up slightly after typing to check your lettering.
\nCoaches, party planners and parent volunteers often order for children who are not their own. A few habits make it smooth: collect each child’s size and spelling in writing from a parent, keep a numbered list so no two players end up with a clash you did not intend, and order all the jerseys in one cart so they ship together. If one child’s jersey needs a different size later, it can be exchanged on its own within 60 days without touching the rest of the order.
\nBecause our designs are logo-free, a group can wear them for any league, school day or birthday without worrying about whose crest is on the chest.
\nEmail support@jerzoo.shop with your order number in the subject line, or use Submit a Ticket to open a request with a ready-made subject. We reply within 24 hours on business days. You can also browse the FAQs, read About Us, find every page on the Sitemap, or visit Contact Us.
\nWhen you write, tell us what you have already tried and which page you read. It helps us skip the parts you know and go straight to the answer you need. A screenshot of an error message or an odd-looking page is always very welcome too.
\nJerzoo, 4477 Preserve Dr, Hoover, AL 35226, US.
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