To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
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Last updated:
\nThe form at the top of this page shows the current status of any Jerzoo order. You need two things:
\nPress the Track button and you will see the order status, the items in your order (including the names and numbers you typed) and any notes we have added, such as tracking details. If the form says the order cannot be found, double-check both entries. A single extra space at the end of the email is the most common reason.
\nSearch your inbox, all folders included, for “jerzoo” and look for the order confirmation sent straight after checkout. Check spam, promotions and other folders too. If you created an account, log in under My Account and open Orders: every order is listed there with its number. Still nothing? Email us with your full name, the email you used and roughly when you ordered, and we will find it.
\n| Status | \nWhat is happening | \nWhat you can do | \n
|---|---|---|
| Pending payment | \nThe order was created but the payment has not been confirmed. | \nCheck your payment provider or bank. If you were charged but still see this, email us. | \n
| Processing | \nPayment received. Your jerseys are being prepared, including any lettering. This takes 1–3 business days. | \nWithin 24 hours of ordering, you can still request changes or cancel. | \n
| Shipped | \nThe parcel has left us and tracking details are in your email. | \nFollow the tracking link. Transit takes 7–14 business days. | \n
| In transit | \nThe carrier is moving your parcel. Updates can pause between hubs or at customs. | \nAllow the full transit window before worrying. | \n
| Out for delivery | \nThe parcel is on the final vehicle to your address. | \nMake sure someone can receive it or that there is a safe place. | \n
| Delivered | \nThe carrier reports delivery. | \nCheck porches, mailrooms and neighbours. If it is not there, email us. | \n
| Delivery exception | \nThe carrier hit a problem: address issue, failed attempt, held at customs. | \nRead the carrier note and email us with your order number so we can help. | \n
| Cancelled | \nThe order was cancelled, by you within 24 hours or by us. | \nYour refund is issued within 7 days. | \n
| Refunded | \nMoney has been returned to your payment method. | \nAllow your bank a few days to show it. | \n
Every Jerzoo order follows the same two stages, whichever of our four countries it is going to.
\nBusiness days are Monday to Friday, excluding US public holidays. An order placed on a Thursday evening starts processing on Friday. Parcels to Canada, Australia and New Zealand also pass through customs, which can add pauses in tracking. Duties depend on the destination country. More on Shipping & Delivery.
\nOnce your parcel ships, the tracking link in your email opens the carrier’s own page. A few things are normal and nothing to worry about:
\nIf your parcel has not arrived after the full processing and transit window, or tracking has not moved for a long stretch, email support@jerzoo.shop with your order number. We will check with the carrier and explain the next step for your order. Each case is different, so we look at the details instead of applying a blanket rule, and we keep you updated in writing.
\nHelpful things to include: the last tracking update, whether a delivery attempt note was left, and whether neighbours or a building office might have taken the parcel.
\nNoticed a typo in the address? If it is within 24 hours of ordering, email us the corrected address and we will update it before the parcel leaves. See Cancel or Change an Order. After the parcel ships, we cannot redirect it ourselves, but we will help you contact the carrier. If a parcel comes back to us because of an address problem, we will email you about sending it out again.
\nFamily orders often include several jerseys in different size ranges, plus cheer gear. Items in one order may travel in more than one parcel. If you receive part of your order, check your email for a second tracking link, and give the rest a few more days. If one parcel arrives and the other has not after the full window, email us.
\nYou order three family jerseys and one pet jersey on a Monday. Processing is done by Wednesday, and you get the shipping email with tracking. The parcel is in transit for the next two weeks, with a quiet patch of four days in the middle. On day 11 of transit it shows “Out for delivery”, and the dog gets his jersey the same afternoon. No emails were needed, and nothing had to be chased. That is a typical order, comfortably inside the 1–3 plus 7–14 business day window.
\nIf the parcel arrives and something is wrong, such as a misprinted name, the wrong size compared to your order or damage, email us with photos. We will make it right with a replacement or a refund. Change-of-mind returns are also welcome within 60 days with a free return label; read Returns & Exchanges and the Refund Policy.
\nSending jerseys straight to a niece, a grandparent or a friend? The tracking emails go to the email address used at checkout, which is usually yours, not the recipient’s. That keeps the surprise intact. Forward the tracking link to the recipient once you are happy to share it, or keep an eye on it yourself and give them a heads-up on the delivery day. If the recipient needs to exchange a size later, they can email us with the order number, or you can ask on their behalf.
\nAround school holidays, the start of youth sports seasons and the end-of-year holidays, carriers handle far more parcels than usual. Our processing time stays 1–3 business days, but transit can feel slower inside the 7–14 business day window, and scans may come less often. US public holidays are not business days, so they do not count toward processing. If you are ordering for a date, order early and check the timeline on Shipping & Delivery.
\nA few small steps make delivery smoother. Make sure the house or unit number is easy to see from the street, add delivery notes in the carrier’s tracking page if it offers them, and let your building office know a parcel is coming if you live in an apartment. If no one will be home, check whether the carrier offers a pick-up point near you.
\nYes. The form at the top of this page works for guest orders using the order number and billing email.
\nProcessing takes up to 3 business days, and weekends do not count. If it has been more than 3 business days, email us.
\nNo. Jerzoo is an online-only store, and every order is delivered by carrier.
\nNot at the moment. All orders use our free standard shipping.
\nCarrier systems can take a day to show a new number after the label is created. Try again the next day. If it still does not work after two business days, email us and we will check the number for you.
\nWe cannot change it ourselves once the parcel has left, but many carriers let you request a change or a hold from their tracking page. We are happy to help you work out the options.
\nThat depends on the carrier. The tracking page always shows the delivery scan once it happens.
\nYes, when a family order with jerseys and cheer gear travels in more than one parcel. Each parcel gets its own tracking link in your email, and both show on the order when you use the form above.
\nFor anything about tracking, email support@jerzoo.shop with your order number. We reply within 24 hours on business days. You may also find answers in the FAQs, the Help Center or on Contact Us. Jerzoo, 4477 Preserve Dr, Hoover, AL 35226, US.
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