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\nThis page explains how paying for a Jerzoo order works: where you see the payment options, when you are charged, how your payment is kept safe and what to do if a payment does not go through. The methods available for your order are always shown at checkout before you pay.
\nWhen you reach the checkout page, after entering your shipping details, you will see the payment options that are available for your order. Choose one, follow the steps shown, and confirm. Your order is only placed once the payment step succeeds.
\nWe do not take payment by email, by phone, in cash, by cheque or by bank transfer. If anyone asks you to pay for a Jerzoo order outside the checkout page, it is not us. Please forward the message to support@jerzoo.shop.
\nWe do not show payment logos on this site. That is deliberate: we only show a method by name once it is connected and working at checkout, so you never pick something that turns out to be unavailable.
\nEvery price on jerzoo.shop is in US dollars. That includes orders shipping to Canada, Australia and New Zealand. If your card or account is in another currency, your bank or payment provider converts the amount and may charge a foreign transaction fee. That fee and the exchange rate are set by them, not by us, so the amount on your statement can differ slightly from the USD total at checkout.
\n| Part of the total | \nHow it works | \n
|---|---|
| Item prices | \nThe price shown on each product, after you choose the size. Adult 2XL–3XL add $2, 4XL–5XL add $4. | \n
| Personalisation add-ons | \nOnly for optional fields that show a price next to their label, and only if you fill them in. | \n
| Shipping | \nFree to the US, Canada, Australia and New Zealand, no minimum. | \n
| Sales tax | \nNot added at checkout. | \n
| Import duties | \nDepend on the destination country and are not part of our checkout total. | \n
You are charged when you place your order and the payment step succeeds. We do not take deposits or split payments. If you change your order within 24 hours and the new total is different, we will email you to explain how the difference is handled before we change anything.
\nIf you cancel within 24 hours of ordering, or we cannot fulfil part of your order, we refund the relevant amount to your original payment method within 7 days. See Cancel or Change an Order.
\nA payment can fail for ordinary reasons. Here are the usual ones and what to try:
\n| What happened | \nTry this | \n
|---|---|
| Billing address does not match the one your bank holds | \nRe-enter the billing address exactly as it appears on your statement. | \n
| Card expired or details mistyped | \nCheck the number, expiry date and security code, then try again. | \n
| Bank blocked an international or online payment | \nApprove it in your banking app or call your bank, then retry. | \n
| Not enough funds or limit reached | \nUse another payment option or wait until your limit resets. | \n
| Page timed out | \nRefresh the cart, check that nothing was charged, then place the order again. | \n
Your order is not created until a payment succeeds, so a failed attempt does not create an order. Some banks show a temporary hold for a failed attempt; it drops off by itself, usually within a few days, depending on your bank.
\nIf you see two charges for one order, first check whether one is a temporary hold that has not settled. If both settle, email us with your order number, the dates and the amounts (never the card number). We will check and refund any duplicate charge within 7 days of confirming it.
\nTo protect customers, we may occasionally ask you to confirm details of an order before it ships, for example when the billing and shipping details look unusual. If we cannot confirm an order, we cancel it and refund it in full.
\nIf a discount code is active, enter it in the coupon box in the cart or at checkout. Store credit from a return can be applied to a new order; ask us and we will set it up. Store credit never expires. Promotion terms are in the Terms of Service.
\nApproved refunds go back to the payment method you used. We issue the refund within 7 days of your return reaching us. After that, your bank or payment provider decides how quickly it appears on your statement. If you chose store credit instead, it is added to your account and never expires. Read the Refund Policy and Returns & Exchanges.
\nYou can pay for jerseys that ship to someone else: enter their address as the shipping address and yours as the billing address. For group or family orders, one person pays for the whole cart. We cannot split one order between several payers, so if your group wants to pay separately, each person can place their own order.
\nTwo adult jerseys in L and 3XL, one youth M, one pet S with a name. The 3XL adds $2, and the optional pet-name field shows its add-on price, which you see on the cart line. Shipping to Ohio is free, and no sales tax is added, so the total at checkout is just the items.
\nOne family jersey shipped to Melbourne, paid with a card issued in Australia. Checkout shows the price in USD, and the bank converts it to Australian dollars on the statement. Shipping is free. Duties, if any, depend on Australian rules.
\n| Information | \nWho holds it | \n
|---|---|
| Full card number, security code | \nThe payment provider only. We never see it. | \n
| Payment status (paid, failed, refunded) | \nUs, so we can process your order. | \n
| Billing name and address | \nUs, for the order record and checks. | \n
| Order total and items | \nUs, on your order. | \n
More about how we handle personal information is in the Privacy Policy.
\nIf something is wrong with a charge, please email us first. Most payment questions are solved in a single reply, and contacting us keeps things quick and simple. You always keep any rights your bank or payment provider gives you.
\nOnly if such an option is shown at checkout for your order. We do not arrange payment plans ourselves.
\nNo. If you need to pay differently, you can cancel within 24 hours and order again.
\nYour order confirmation email works as your receipt. If you need a copy, email us with the order number.
\nYes. The checkout works the same on a phone as on a computer, over the same encrypted connection. Make sure your browser is up to date, and avoid paying on a public computer.
\nIf your account is in Canadian, Australian or New Zealand dollars, your bank converts the USD total using its own rate and may add a fee. The USD amount you agreed at checkout is what we charged.
\nCheck spam and promotions folders. If it is not there after an hour, email us with your name and the date and amount of the payment, and we will look up the order and resend it.
\nNot to the same order. Place a second order for the extra item. Both will be processed in the usual 1–3 business days.
\nYou will always see the full total in US dollars before you pay. Nothing is pre-ticked, nothing is added after checkout, and we never charge for something you did not choose. If a charge ever looks wrong, tell us and we will explain it or put it right.
\nCheckout works the same for all four of our shipping countries. Prices stay in US dollars, shipping stays free, and the payment options shown at checkout are the ones available for your order. Many banks treat a payment to a US store as an international purchase, so you may see an extra approval request in your banking app. Approve it and the order goes through. Any duties on arrival depend on the destination country and are separate from what you pay at checkout.
\nWhen a new payment option is connected at checkout, we will name it on this page. Until then, the checkout itself is the place to see what is available for your order. The “Last updated” date at the top tells you when this page last changed, so you can always check you are reading the newest version before you pay.
\nEmail support@jerzoo.shop with your order number and a short description, never your card details. We reply within 24 hours on business days. For other questions, see the FAQs or Help Center.
\nJerzoo, 4477 Preserve Dr, Hoover, AL 35226, US.
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