FAQs

Open any product in Custom Name & Number. Under the size and colour options you will find the personalisation fields: a name for the back (up to 12 letters) and a number from 0 to 99, plus, on some products, one optional extra field. Type your lettering and the live preview on the jersey picture updates as you go. Then add it to your cart like any other item.

No. There is no proof or mockup step before production. The live preview on the product page is your preview, and we print exactly what you type in the fields, capitals and spaces included. Please read your lettering twice before checking out. If you notice a mistake afterwards, email us within 24 hours of ordering and we will change it.

Some optional fields, such as front initials or a second line, carry a small add-on price shown right next to the field label. You only pay it if you fill that field in. The jersey’s own price does not change, and the cart shows the add-on on its own line before you pay.

No. We do not print the names, crests or logos of real clubs, leagues, sports brands or famous players. Your own name, a nickname, a family surname, your pet’s name or a lucky number are all great. If an order includes a protected name, we will email you to choose different lettering or refund that item in full.

Yes. Put each person’s jersey in the cart separately with its own size, name and number. You can mix youth, adult and pet sizes in one order. Check the Size Guide first, because each range is chosen in a different way.

Email support@jerzoo.shop within 24 hours of ordering with your order number and the corrected lettering written out in full. See Cancel or Change an Order. After 24 hours the jersey may already be in production.

Yes, within 24 hours of placing it. Email us with your order number and we will cancel it and refund you in full to your original payment method within 7 days.

No. You can check out as a guest. An account simply lets you see past orders and save your address. You can track any order from the Order Tracking page with your order number and email.

The preview places your typed name and number over the product picture so you can judge spacing and length. It is a guide, not an exact print file: the final lettering follows the jersey’s own layout, and small differences in position and size are normal. Your spelling, however, is printed exactly as typed.

Stick to letters, numbers, spaces, hyphens and apostrophes for the best result. If your name needs an accented letter, email us before ordering and we will tell you whether that product can print it.

Of course. Numbers are yours to choose, and we print whatever you type. Some families like matching numbers, others like a running order from oldest to youngest.

We ship to the United States, Canada, Australia and New Zealand. Shipping is free to all four, with no minimum order. We do not currently ship to other countries.

Your order is processed in 1–3 business days. Transit then takes 7–14 business days to the US, Canada, Australia and New Zealand. So, from order to doorstep, plan on roughly 8 to 17 business days. If you need jerseys for a particular game or party, order with that window in mind. Details are on Shipping & Delivery.

Orders ship from the USA.

When your parcel leaves, we email you tracking details. You can also enter your order number and email on Order Tracking to see the current status.

Duties and import taxes depend on the destination country and its rules. If you have a question about a specific order, email us before you buy and we will help you understand what to expect.

Tracking can pause while a parcel moves between carriers or through customs. If you are worried, email us with your order number. We will look into it with the carrier and tell you what we will do next.

Yes, within 24 hours of ordering. Email us the full corrected address. After the parcel leaves, we cannot redirect it ourselves, but we will help you contact the carrier.

Yes, as long as the date leaves enough room. Count 1–3 business days to process and 7–14 business days in transit, and order earlier around holidays. We cannot offer express upgrades at the moment, so the free shipping window applies to every order.

60 days from delivery. Change-of-mind returns are welcome, and we send you a free return label. Start by emailing us with your order number. Full steps are on Returns & Exchanges.

Yes. Personalised jerseys follow the same 60-day return window as everything else. Please read the Returns & Exchanges page for the condition items should be in.

We do. For change-of-mind returns, we send you a free return label. For items that arrive damaged or wrong, you do not pay anything either.

Within 7 days of your return reaching us, to your original payment method. Your bank may take a little extra time to show it. See the Refund Policy.

Yes, if you prefer. Store credit never expires, so it is handy if you expect to order again next season when the kids have grown a size.

Yes, within 60 days. Email us with your order number and the size you need. For personalised jerseys, the new jersey is made with the same lettering unless you tell us otherwise.

Sorry about that. Email us with your order number and clear photos of the problem. If the lettering differs from what you typed, or the jersey is damaged, we will put it right with a replacement or a refund, your choice.

Adult jerseys come in S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Kids jerseys come in youth XS, S, M, L and XL. Pet jerseys come in pet XS, S, M, L and XL, chosen by your pet’s neck and chest. Cheer gear sizes are listed on each product.

On adult jerseys, 2XL and 3XL are $2 more and 4XL and 5XL are $4 more. The price updates when you pick the size, so you always see the final amount before adding to the cart.

Compare with a shirt that already fits well: lay it flat and measure across the chest. If you are between sizes, most people choose the larger one for kids who are still growing, and their usual size for adults who like a neater fit. The Size Guide walks through it step by step.

Measure around the base of the neck where a collar sits, and around the widest part of the chest just behind the front legs. Use a soft tape, keep one finger under it for comfort, and choose by the chest first. More tips are on the Size Guide.

The fabric and care details for each item are shown on its product page. As a general rule for printed jerseys, wash inside out in cool water, skip the bleach and avoid ironing directly over the lettering.

No. Every Jerzoo design is our own: stripes, colour blocks, stars and paw prints, with no club, league or brand logos. That is why they work for any game, party or backyard match.

Designs that share a name across the kids, family and pet sections are made to go together, so a family can line up in the same look. Screens and printing can show colours slightly differently, so small shade differences between items are possible.

Yes. The finished designs in Kids Jerseys, Family Jerseys and Pet Jerseys need no lettering and carry no logo.

The payment options available for your order are shown at checkout before you pay. See Payment Methods for how payment works.

All prices are in US dollars. If you pay from Canada, Australia or New Zealand, your bank converts the amount and may charge its own fee.

We do not add sales tax at checkout. The total you see before paying is the total for your items, with free shipping.

If a discount code is ever active, you can enter it at checkout. We do not run fake sales or countdown deals.

We use them only to make and ship your order. Any photos you send us are deleted 30 days after delivery. See the Privacy Policy for details.

No. Payments are handled by the payment provider shown at checkout, and we never see or store your full card number.

Yes. Email us from the address on the account and ask us to delete it. We remove what we can and keep only what the law requires us to keep for orders.

Email support@jerzoo.shop. We reply within 24 hours on business days. You can also use Submit a Ticket for ready-made subject lines, or read Contact Us.

We are an online-only store. Our business address is Jerzoo, 4477 Preserve Dr, Hoover, AL 35226, US. It is a correspondence address, not a shop or a returns address.