Order Tracking
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Tracking in a nutshell
- Type your order number and the email you used at checkout into the form above.
- Processing takes 1–3 business days; transit takes 7–14 business days to the US, Canada, Australia and New Zealand.
- Shipping is free, and orders ship from the USA.
- We email tracking details when your parcel leaves.
- Something looks off? Email support@jerzoo.shop and we reply within 24 hours on business days.
1. Using the tracking form
The form at the top of this page shows the current status of any Jerzoo order. You need two things:
- Order ID: the number in your order confirmation email and in the subject line of that email. Type the digits only, without the hash sign.
- Billing email: the email address you entered at checkout. If you checked out with a work address and a personal one is on your account, use the one from checkout.
Press the Track button and you will see the order status, the items in your order (including the names and numbers you typed) and any notes we have added, such as tracking details. If the form says the order cannot be found, double-check both entries. A single extra space at the end of the email is the most common reason.
2. Can’t find your order number?
Search your inbox, all folders included, for “jerzoo” and look for the order confirmation sent straight after checkout. Check spam, promotions and other folders too. If you created an account, log in under My Account and open Orders: every order is listed there with its number. Still nothing? Email us with your full name, the email you used and roughly when you ordered, and we will find it.
3. What each status means
| Status | What is happening | What you can do |
|---|---|---|
| Pending payment | The order was created but the payment has not been confirmed. | Check your payment provider or bank. If you were charged but still see this, email us. |
| Processing | Payment received. Your jerseys are being prepared, including any lettering. This takes 1–3 business days. | Within 24 hours of ordering, you can still request changes or cancel. |
| Shipped | The parcel has left us and tracking details are in your email. | Follow the tracking link. Transit takes 7–14 business days. |
| In transit | The carrier is moving your parcel. Updates can pause between hubs or at customs. | Allow the full transit window before worrying. |
| Out for delivery | The parcel is on the final vehicle to your address. | Make sure someone can receive it or that there is a safe place. |
| Delivered | The carrier reports delivery. | Check porches, mailrooms and neighbours. If it is not there, email us. |
| Delivery exception | The carrier hit a problem: address issue, failed attempt, held at customs. | Read the carrier note and email us with your order number so we can help. |
| Cancelled | The order was cancelled, by you within 24 hours or by us. | Your refund is issued within 7 days. |
| Refunded | Money has been returned to your payment method. | Allow your bank a few days to show it. |
4. Your delivery timeline
Every Jerzoo order follows the same two stages, whichever of our four countries it is going to.
- Processing, 1–3 business days. We prepare your jerseys and cheer gear, add your names and numbers, and pack the parcel.
- Transit, 7–14 business days. The carrier carries the parcel from the USA to your door in the US, Canada, Australia or New Zealand.
Business days are Monday to Friday, excluding US public holidays. An order placed on a Thursday evening starts processing on Friday. Parcels to Canada, Australia and New Zealand also pass through customs, which can add pauses in tracking. Duties depend on the destination country. More on Shipping & Delivery.
5. Reading carrier tracking
Once your parcel ships, the tracking link in your email opens the carrier’s own page. A few things are normal and nothing to worry about:
- “Label created” for a day or two. The label is printed before the carrier’s first scan.
- No new scans for several days. International parcels often travel long legs without scans, especially across oceans to Australia and New Zealand.
- A different carrier near the end. Parcels are often handed to a local carrier for the final delivery, and the tracking number may change. Your email or the carrier page will show the new one.
- “Arrived at destination country”. The parcel is waiting for customs and local hand-over.
6. When a parcel is late or seems lost
If your parcel has not arrived after the full processing and transit window, or tracking has not moved for a long stretch, email support@jerzoo.shop with your order number. We will check with the carrier and explain the next step for your order. Each case is different, so we look at the details instead of applying a blanket rule, and we keep you updated in writing.
Helpful things to include: the last tracking update, whether a delivery attempt note was left, and whether neighbours or a building office might have taken the parcel.
7. Marked delivered but not received
- Check around your door, mailbox, garage, side gate and any parcel locker.
- Ask neighbours and anyone else at the address.
- Wait until the end of the next business day; carriers sometimes scan early.
- Email us with your order number and the delivery time shown in tracking. We will open a query with the carrier and tell you what happens next.
8. Wrong address on the order
Noticed a typo in the address? If it is within 24 hours of ordering, email us the corrected address and we will update it before the parcel leaves. See Cancel or Change an Order. After the parcel ships, we cannot redirect it ourselves, but we will help you contact the carrier. If a parcel comes back to us because of an address problem, we will email you about sending it out again.
9. Split parcels and multi-person orders
Family orders often include several jerseys in different size ranges, plus cheer gear. Items in one order may travel in more than one parcel. If you receive part of your order, check your email for a second tracking link, and give the rest a few more days. If one parcel arrives and the other has not after the full window, email us.
10. A worked example
You order three family jerseys and one pet jersey on a Monday. Processing is done by Wednesday, and you get the shipping email with tracking. The parcel is in transit for the next two weeks, with a quiet patch of four days in the middle. On day 11 of transit it shows “Out for delivery”, and the dog gets his jersey the same afternoon. No emails were needed, and nothing had to be chased. That is a typical order, comfortably inside the 1–3 plus 7–14 business day window.
11. Problems with the items
If the parcel arrives and something is wrong, such as a misprinted name, the wrong size compared to your order or damage, email us with photos. We will make it right with a replacement or a refund. Change-of-mind returns are also welcome within 60 days with a free return label; read Returns & Exchanges and the Refund Policy.
12. Tracking a gift
Sending jerseys straight to a niece, a grandparent or a friend? The tracking emails go to the email address used at checkout, which is usually yours, not the recipient’s. That keeps the surprise intact. Forward the tracking link to the recipient once you are happy to share it, or keep an eye on it yourself and give them a heads-up on the delivery day. If the recipient needs to exchange a size later, they can email us with the order number, or you can ask on their behalf.
13. Busy seasons and public holidays
Around school holidays, the start of youth sports seasons and the end-of-year holidays, carriers handle far more parcels than usual. Our processing time stays 1–3 business days, but transit can feel slower inside the 7–14 business day window, and scans may come less often. US public holidays are not business days, so they do not count toward processing. If you are ordering for a date, order early and check the timeline on Shipping & Delivery.
14. Notes for Canada, Australia and New Zealand
- Canada: parcels usually change hands to a local carrier after crossing the border. A new tracking number may appear.
- Australia: the longest flight leg often shows no scans for several days. This is normal.
- New Zealand: parcels may sit at “arrived in destination country” while customs and local hand-over take place.
- All three: duties depend on the destination country. If customs contacts you, follow their instructions, and email us if you are unsure.
15. Getting ready for delivery day
A few small steps make delivery smoother. Make sure the house or unit number is easy to see from the street, add delivery notes in the carrier’s tracking page if it offers them, and let your building office know a parcel is coming if you live in an apartment. If no one will be home, check whether the carrier offers a pick-up point near you.
16. Quick tracking questions
Can I track an order without an account?
Yes. The form at the top of this page works for guest orders using the order number and billing email.
Why does my order still say Processing after two days?
Processing takes up to 3 business days, and weekends do not count. If it has been more than 3 business days, email us.
Can I pick up my order in person?
No. Jerzoo is an online-only store, and every order is delivered by carrier.
Can I upgrade to faster delivery?
Not at the moment. All orders use our free standard shipping.
The tracking link says “not found”. What now?
Carrier systems can take a day to show a new number after the label is created. Try again the next day. If it still does not work after two business days, email us and we will check the number for you.
Can I change the delivery address after it ships?
We cannot change it ourselves once the parcel has left, but many carriers let you request a change or a hold from their tracking page. We are happy to help you work out the options.
Will I get an email when it is delivered?
That depends on the carrier. The tracking page always shows the delivery scan once it happens.
Does one order ever come with two tracking numbers?
Yes, when a family order with jerseys and cheer gear travels in more than one parcel. Each parcel gets its own tracking link in your email, and both show on the order when you use the form above.
17. Help and related pages
For anything about tracking, email support@jerzoo.shop with your order number. We reply within 24 hours on business days. You may also find answers in the FAQs, the Help Center or on Contact Us. Jerzoo, 4477 Preserve Dr, Hoover, AL 35226, US.