Privacy Policy
Last updated:
At a glance
- We collect only what we need to make, ship and support your order.
- Names, numbers and messages you type for personalisation are used to print your item and handle your order.
- Customer photos sent to us are deleted 30 days after delivery.
- We do not sell your personal information.
- You can ask to see, correct or delete your data by emailing support@jerzoo.shop.
1. Who we are
This privacy policy covers jerzoo.shop, run by Jerzoo, 4477 Preserve Dr, Hoover, AL 35226, US. Jerzoo sells custom name and number jerseys for adults, kids and pets, logo-free jerseys and cheer gear, and delivers to the United States, Canada, Australia and New Zealand. When this page says “we”, “us” or “our”, it means Jerzoo. When it says “you”, it means anyone who visits the site or places an order.
Questions about this policy go to support@jerzoo.shop. We reply within 24 hours on business days.
2. What we collect
| Information | Examples | Why we need it |
|---|---|---|
| Contact details | Name, email address | Order confirmations, shipping updates, replies to your questions |
| Shipping details | Street address, city, state or province, postal code, country | Delivering your parcel |
| Billing details | Billing name and address | Processing payment and preventing fraud |
| Order details | Products, sizes, colours, prices, order history | Making, shipping and supporting your order |
| Personalisation | Names, numbers, optional notes typed into product fields | Printing exactly what you asked for |
| Messages | Emails you send us, photos you attach | Answering questions, handling returns and problems |
| Technical data | IP address, browser type, pages visited, cookies | Keeping the site working and secure, remembering your cart |
We do not ask for, and you should not send us, government ID numbers, bank details or passwords by email.
3. Personalisation and children’s names
Many of our jerseys are made for kids, and families often type a child’s first name, nickname or favourite number into the name and number fields. We use that text only to print the item, show it on your order, include it in your order emails and handle any change or return. We do not use it for marketing and we do not share it beyond what is needed to make and deliver the item.
Our site is meant for adults buying for themselves, their families and their pets. We do not knowingly collect personal information directly from children. If you believe a child has placed an order or sent us information, contact us and we will delete it.
For pet jerseys, the pet’s name you type is treated the same way: used to print and handle the order, nothing more.
4. Photos you send us
You might send us photos, for example of a damaged parcel, a misprint or how a jersey fits. We use these photos only to handle that request. Customer photos are deleted 30 days after delivery of the related order. If you would like a photo deleted sooner, tell us and we will remove it.
5. How we use your information
- To take, make, ship and support your order.
- To send order confirmations, shipping and tracking emails, and replies to your messages.
- To process returns, exchanges, refunds and store credit.
- To protect the store and our customers against fraud and misuse.
- To keep the website working, for example remembering what is in your cart.
- To meet legal and accounting obligations.
We do not send marketing emails unless you have clearly agreed to receive them, and you can stop them at any time.
6. Legal bases
Where privacy laws require a legal basis, we rely on: performing our contract with you (processing your order), our legitimate interests (running a secure store, answering questions, preventing fraud), legal obligations (keeping records), and your consent where we ask for it (for example optional cookies or marketing). You can withdraw consent at any time.
7. Who we share it with
We share personal information only with service providers who help us run the store, and only what they need:
- Production and fulfilment partners who print and pack your item, receiving the item details, personalisation text and shipping address.
- Carriers who deliver your parcel, receiving your name, address and sometimes your email for delivery updates.
- Payment providers who process your payment. Payment card details are handled by the payment provider and are not stored by us. At the time of writing, no payment method is connected on the site yet; the provider will be named here once one is live.
- Hosting, website and email providers who keep the site and our inbox running.
We may also share information when the law requires it or to protect our rights, our customers or others. We do not sell personal information, and we do not share it for cross-context advertising.
8. Cookies
Our site uses cookies that are needed for it to work: to keep your cart, to remember that you are logged in, and to keep checkout secure. We do not use third-party analytics or advertising trackers at this time. If that changes, we will update this page and, where required, ask for your consent first.
You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout may stop working.
9. How long we keep it
| Data | How long |
|---|---|
| Customer photos | Deleted 30 days after delivery |
| Order records | As long as needed for accounting, tax and legal obligations |
| Support emails | As long as needed to handle your request and any follow-up |
| Account details | Until you ask us to close the account |
| Store credit records | Kept while credit remains, because store credit never expires |
10. Your rights
Depending on where you live, you may have the right to ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong;
- delete your information, unless we must keep it by law;
- stop or limit certain uses;
- move your data to another service in a common format;
- withdraw consent you gave earlier.
To use any of these rights, email support@jerzoo.shop from the email address on your order. We may ask a simple question to confirm it is you. We will not treat you differently for using your rights.
Residents of particular places
US residents of states with privacy laws, including California, have rights to know, delete and correct, and to opt out of sale or sharing; we do not sell or share personal information in that sense. Canadian residents have rights under Canadian privacy law. Australian residents are covered by the Australian Privacy Principles. New Zealand residents have rights under the New Zealand Privacy Act. You can also complain to your local privacy regulator, but we would like the chance to fix things first.
11. International transfers
Jerzoo is based in the United States, and your information is processed in the US. If you order from Canada, Australia or New Zealand, your information is transferred to the US to fulfil your order. We use providers that protect personal information with appropriate safeguards.
12. Security
The whole site runs on an encrypted HTTPS connection. Access to order data is limited to people and providers who need it. No system is perfectly secure; if we learn of a breach that affects you, we will tell you as the law requires.
13. Your account
You can check out as a guest or create an account. An account stores your name, email, addresses and order history so you can see past orders and returns. You can edit these details under My Account, or email us to close the account.
14. Changes to this policy
When we change this policy, we update the date at the top of the page. If a change is significant, we will make it clear on the site. Related pages: Terms of Service, Payment Methods, Contact Us.
Emails we send you
Most emails from Jerzoo are about your order: the order confirmation, a shipping email with the tracking link, a delivery update from the carrier, and replies when you write to us. These are part of serving your order and you cannot opt out of them while an order is open, because they carry information you need, such as the printed name and number you chose and the delivery address. If you ever receive an email from us that you did not expect, forward it to support@jerzoo.shop and we will check what happened.
We will never ask for your password or full payment card number by email. If you receive a message that claims to be from Jerzoo and asks for those details, do not reply; tell us instead.
Information about other people in your order
Family orders often contain the names of other people: a partner, children, grandparents, and the family dog. When you type those names into personalisation fields or send a gift to another address, you are sharing their information with us. Please only do so when you are comfortable that they would be happy with it. We use it in the same limited way as your own information, only to make and deliver the order, and we delete or keep it under the same rules described on this page.
Examples of how we use data
A custom kids jersey
You order a jersey with “LUNA 4”. The name and number go to our production partner so the jersey can be printed, appear on your confirmation email and on the order in our system. They are not used to send you adverts or shared with anyone else.
A damaged parcel photo
You email a photo of a torn mailer. We use it to arrange your replacement or refund. The photo is deleted 30 days after delivery of the order.
A deletion request
You ask us to delete your account. We remove your account details and keep only the order records we must keep for accounting, and tell you when it is done.
Children’s privacy in practice
When a parent buys a kids jersey, the only details about the child we usually see are a first name or nickname, a number and a youth size. We do not ask for a child’s age, birthday, school or photo, and we suggest you do not send them. If a field on a product asks for an optional note, keep it short and general, for example “Happy first season”, rather than personal details. If you ever want a child’s name removed from our records after the order is complete, write to us and we will remove it from everything we are not required to keep.
Where to find help next
For anything that is not about a refund, the Help Center collects our guides in one place, and the FAQs answer quick questions about sizes, personalisation and delivery. If you need to change an order rather than return it, start with Cancel or Change an Order.
15. Contact
Jerzoo, 4477 Preserve Dr, Hoover, AL 35226, US. Email support@jerzoo.shop. We reply within 24 hours on business days.