Terms of Service

Last updated: November 9, 2026

1. Agreement

These terms of service are an agreement between you and Jerzoo, 4477 Preserve Dr, Hoover, AL 35226, US. By using jerzoo.shop or placing an order, you agree to these terms and to the policies they refer to, including our Shipping & Delivery, Returns & Exchanges Policy, Refund Policy and Privacy Policy. If you do not agree, please do not use the site.

2. Who can order

You must be an adult who can enter a binding contract where you live. Children are welcome to wear our jerseys, and parents are welcome to buy them, but orders must be placed by an adult. We sell for personal use: families, friends, kids’ groups and pets. We may decline orders that look like resale of our products under another name.

3. Our products

Jerzoo sells custom name and number jerseys for adults, kids and pets, logo-free jerseys, and cheer gear such as tees, a hoodie, a pet bandana, a tumbler and a tote. Product pages describe each item, its sizes and its options. Adult apparel comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL; youth and pet items have their own size ranges, explained on the Size Guide.

Colours on screen depend on your device and may look slightly different in person. Product images may be illustrations or mockups showing how an item looks; the printed result follows the design and the text you choose.

4. Personalisation

Custom products have built-in fields on the product page, such as name, number and optional extras. You are responsible for what you type. We print exactly what you type, including spelling, spacing and capitals as described on the product page. We do not send a proof or mockup before production, so please check your cart before paying. You can change your personalisation within 24 hours of ordering by email.

By submitting text, you confirm that you have the right to use it, and that it does not include:

• names, nicknames or abbreviations of real sports teams, leagues, clubs or colleges;
• logos, crests, slogans or trademarks of any brand;
• a real player’s name combined with team branding, or anything that suggests an official product;
• hateful, harassing, sexual or violent language, or anything unlawful.

We may refuse or cancel an order that breaks these rules and refund it in full. Some optional fields carry an add-on price shown next to the field; the add-on is charged only if you fill or tick that field.

5. Prices and payment

Prices are shown in US dollars. Shipping is free to the four countries we deliver to. Jerzoo does not collect sales tax at checkout. Duties or import charges asked by your country on delivery are outside our checkout; whether they apply depends on the destination country.

We try to keep prices and descriptions accurate. If an item is listed at a clearly wrong price because of an error, we may cancel the order and refund you in full, and we will tell you why. Accepted payment methods are shown at checkout and on the Payment Methods page.

6. Order acceptance

Your order is an offer to buy. We accept it when we send the order confirmation email. We may decline or cancel an order, for example if payment cannot be confirmed, if the personalisation breaks section 4, if the address is outside our delivery countries, or if an item cannot be made. In that case you receive a full refund within 7 days of our cancellation email.

7. Cancellations and changes

You can cancel or change an order within 24 hours of placing it by emailing us. Cancellations are refunded within 7 days of being confirmed. Details are on Cancel or Change an Order.

8. Shipping and risk

Orders ship from the USA. Processing takes 1–3 business days; transit is 7–14 business days to the US and 7–14 business days to Canada, Australia and New Zealand. Delivery times are estimates. Ownership and risk of the items pass to you when the parcel is delivered to the address you gave. If a parcel is lost or damaged in transit, contact us and we will help under our policies.

9. Returns and refunds

You can return any item, personalised items included, within 60 days of delivery, and we send a free return label. Refunds are issued within 7 days of your return reaching us, to the original payment method, or as store credit that never expires if you prefer. These rights are in addition to any rights you have under consumer law.

10. Using the site

You agree not to misuse the site: no attempts to break security, scrape content at scale, upload harmful code, place fake orders or impersonate others. Account holders must keep their login details private and tell us about any unauthorised use.

11. Our content

The Jerzoo name, logo, site design, product descriptions and original artwork belong to Jerzoo or its licensors. You may view and share links to our pages for personal use. Please do not copy our text, images or designs to sell or promote other products. For notices about someone else’s rights, see our Intellectual Property Policy and DMCA page.

12. Product care and use

Follow the care instructions on the product page or the label. Pet jerseys and bandanas are for supervised wear; take them off if your pet seems uncomfortable, and never leave a pet unattended in clothing. Kids apparel is clothing, not safety equipment. Tumblers should be used as described on the product page.

13. Limitation of liability

To the extent the law allows, Jerzoo is not liable for indirect or consequential losses, such as a missed event because a parcel arrived late. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot be limited by law, or your statutory consumer rights in your country.

14. Disputes and governing law

These terms are governed by the laws of the State of Alabama, United States, without regard to its conflict of law rules. If you live outside the US, you keep any protections given by the mandatory consumer laws of your country. Before starting any formal dispute, please email us; most issues are settled quickly that way.

15. Changes

We may update these terms. The version that applies to your order is the one shown when you placed it. The date at the top shows the latest change.

16. Examples of how these terms work

Team names

You type the name of a real professional club in the name field. We cannot print it, so we email you within our normal reply time and offer to print a different, original name or cancel and refund the item.

A typo noticed late

Your jersey arrives with a spelling mistake you typed. Because we print exactly what you type, it is not a print error, but you can still return it within 60 days with the free label for a full refund.

An order outside our countries

You try to send a jersey to a cousin in another country. Checkout will not offer that address. You can send it to yourself and forward it, but our shipping times and support only cover the four countries we serve.

Accounts

You can shop as a guest or create an account. If you create one, keep your password safe and do not share your login. You are responsible for orders placed through your account. If you think someone else has used your account, tell us at once and change your password. We may close accounts that are used to break these terms, for example to place fake orders or to send abusive messages.

Store credit

Store credit can be issued instead of a refund when you ask for it. Store credit never expires. It can be used on any product on jerzoo.shop and cannot be exchanged for cash, except where the law requires it. If an order paid with store credit is refunded, that part goes back as store credit.

Communication

Support is by email only, at support@jerzoo.shop. We reply within 24 hours on business days. By placing an order you agree that we may contact you by email about it. Notices under these terms are given by email to the address on your order or account.

Events outside our control

We are not responsible for delays or failures caused by events we cannot reasonably control, such as severe weather, carrier disruptions, natural disasters, power or internet outages, or actions of authorities. If such an event affects your order, we tell you by email and work with you on a re-shipment or refund.

Severability and entire agreement

If a court finds part of these terms invalid, the rest stays in force. These terms, together with the policies linked from them, are the full agreement between you and Jerzoo about using the site and buying from us. If we do not enforce a term right away, we keep the right to enforce it later.

Feedback and suggestions

We love hearing ideas for new colourways, kid sizes or pet styles. If you send us a suggestion, we may use it without owing you anything, but we will never publish your name or details without asking you first.

Third-party links

Our pages may link to carrier tracking pages or other sites. We do not control those sites and their own terms and privacy rules apply when you use them.

Product availability

We try to keep every size and colour available, but some may become unavailable. If an item you ordered cannot be made, we tell you by email and offer a different size or colour, store credit or a full refund, which is issued within 7 days of our email. We do not show stock counts or countdowns, and we never pressure you to order quickly.

Reviews

Product reviews, where shown, can only be left by verified buyers of that product. We do not write reviews ourselves, pay for reviews or edit what customers say, other than removing personal details, abusive language or content that breaks these terms.

How to read these terms

Headings are for convenience. “Including” means “including without limitation”. If the policies linked from these terms say something more specific about a topic, such as return timing, the more specific policy applies.

Where to find help next

For anything that is not about a refund, the Help Center collects our guides in one place, and the FAQs answer quick questions about sizes, personalisation and delivery. If you need to change an order rather than return it, start with Cancel or Change an Order.

17. Contact

Jerzoo, 4477 Preserve Dr, Hoover, AL 35226, US. Email support@jerzoo.shop. We reply within 24 hours on business days. More help in the Help Center.