Shipping & Delivery

Last updated: November 9, 2026

1. Where we deliver

Jerzoo delivers to four countries: the United States, Canada, Australia and New Zealand. Checkout only offers these four destinations. If your address is somewhere else, our system will not let the order go through, and that is on purpose: we would rather tell you now than take your money for a parcel we cannot get to you.

Inside those four countries we deliver to home addresses, workplaces and most apartment buildings. If you are shopping for a team of little players, a whole family reunion or your neighbor’s dog, you can send each order to a different address. One order goes to one address, so place separate orders when the jerseys need to land in separate places.

2. What delivery costs

Nothing. Shipping is free on every Jerzoo order to the US, Canada, Australia and New Zealand. There is no minimum basket, so a single pet bandana ships free in the same way as a set of six family jerseys. You will see the free shipping line on the cart and at checkout before you pay, and the price you see is the price you pay for delivery.

3. Processing: what happens before your parcel leaves

Processing is the time between your order and the moment the parcel is handed to the carrier. For Jerzoo it is 1–3 business days. During that time the order is checked against what you typed, the jersey or cheer gear item is prepared, and the parcel is packed and labeled.

Custom name and number jerseys follow the same 1–3 business day window. We print exactly what you type in the name and number fields on the product page, so please read your cart line one more time before you pay. We do not send a proof or mockup before production. If you spot a typo after ordering, you have 24 hours to email us and change it; see Cancel or Change an Order.

Business days are Monday to Friday, not counting US public holidays. An order placed on a Friday evening starts processing on the next business day. Weekends and holidays do not count toward processing or transit times.

Worked example

Say you order a custom kids jersey with the name “MILO” and the number 7 on a Tuesday morning. Processing finishes by Thursday at the latest, the parcel is handed to the carrier, and the tracking email lands in your inbox. Transit of 7–14 business days then starts from that hand-off.

4. Transit times

Transit is the time the carrier needs to bring the parcel from us to your door. It is 7–14 business days to the United States and 7–14 business days to Canada, Australia and New Zealand. Add processing (1–3 business days) and you get the full window from order to door.

These are estimates, not guarantees. Weather, carrier volume around holidays and remote addresses can stretch transit. If you need jerseys for a birthday party, a first season or a family photo day, order early and count the longest estimate, not the shortest.

5. Where orders ship from

Jerzoo orders ship from the USA. Parcels to Canada, Australia and New Zealand therefore cross a border on the way to you, which is why the tracking may show the parcel passing through a customs or international sorting step.

6. Tracking your parcel

When your parcel is handed to the carrier, we email you a tracking link. You can also check the latest status any time on our Order Tracking page with your order number and the email address used at checkout.

• Label created means the label exists but the carrier has not scanned the parcel yet. This can last a day or two.
• In transit means the parcel is moving between sorting points. Gaps of a few days without a new scan are normal, especially across borders.
• Out for delivery means it is on the local vehicle today.
• Delivered means the carrier recorded a drop-off at your address.

Tracking for international parcels may switch to the local carrier in your country partway through. The link we send will show where to look, and you can always email us if the status stops making sense.

7. Getting the address right

Please type the full street address, apartment or unit number, city, state or province, and ZIP or postal code. A missing apartment number is the most common reason a parcel comes back to us. If you notice a mistake, email us within 24 hours of ordering and we will change it before the parcel ships. After the parcel has left, we can no longer change the address, but we will help you work with the carrier.

If a parcel is returned to us because the address was incomplete or nobody collected it, contact us and we will help you decide between a re-shipment and a refund. Because this situation depends on the carrier and the reason for the return, we look at each case individually.

8. Customs, duties and import fees

Orders to Canada, Australia and New Zealand ship from the USA, so they are imports for those countries. Whether any duty, tax or import fee is due depends on the destination country, its current rules and the value of the order. We do not charge these amounts at checkout. If your country asks for a payment on arrival, contact us and we will help you understand what was asked and why.

Please note that Jerzoo does not collect sales tax on orders at checkout. The prices you see are the prices you pay to us.

9. Late, lost or damaged parcels

If your parcel has not arrived by the end of the longest estimate for your country, email us with your order number. We will check the tracking with you, contact the carrier if needed and tell you what happens next. Every case is a little different, so we do not promise one fixed timeline for carrier investigations; we keep you updated by email until it is settled.

If your parcel shows as delivered but you cannot find it, check with neighbors, building reception and any safe spot around your door first, then write to us. If a jersey arrives damaged, take a photo of the item and the packaging and send it to us. We will put it right with a replacement or refund under our Returns & Exchanges Policy and Refund Policy.

10. Orders with several items

Ordering a full family set, say two adult jerseys, a kids jersey and a matching dog jersey, is common at Jerzoo. Items in one order are usually packed together, but sometimes they leave in more than one parcel. If that happens you will receive more than one tracking link. Shipping stays free for every parcel.

11. Gifts

Sending a jersey as a present? Put the recipient’s address as the shipping address. Our parcels do not include a printed price list. If you want a short gift note, some products have an optional note field; check the product page. Tracking emails go to the email address used at checkout, so the surprise stays with you.

12. Busy seasons

Around the start of school sports seasons, the end-of-year holidays and big game weekends, carriers carry more parcels and transit can run toward the longest estimate. Our processing window of 1–3 business days stays the same, but we recommend ordering early for any date that matters to you.

13. Frequently asked shipping questions

Can I pay for faster shipping?

Not at the moment. We offer one free shipping method to all four countries.

Do you ship to other countries?

No. We only ship to the US, Canada, Australia and New Zealand.

Can I pick up my order?

No. All orders are delivered by a carrier; there is no pickup option.

Does a custom jersey take longer?

No. Custom name and number items are processed in the same 1–3 business days as everything else.

Planning around a date

Many Jerzoo orders are bought for a moment: a first match, a birthday party with a soccer theme, a family reunion photo, a dog’s adoption anniversary. Here is a simple way to plan. Count back 17 business days from the day you need the parcel, which is the longest processing plus transit estimate. Then add a few extra days for weekends and holidays in between. If that date has already passed, the order may still arrive in time, but we cannot promise it, and we would rather you know that before you pay.

If the date is close, consider a logo-free jersey without personalisation, or a cheer gear item. They follow the same processing and transit times, so they will not arrive faster, but they leave fewer details to double-check, which means fewer chances of needing a change after you order.

Packaging

Jerseys, tees, hoodies, bandanas and totes travel folded in a soft mailer. Tumblers travel in a box so they do not get dented. Packaging is kept simple and does not show prices, which makes it easy to send gifts straight to the recipient. If a mailer arrives torn and the item inside is damaged, keep the packaging and send us photos of both.

Apartment buildings, P.O. boxes and rural addresses

For apartment buildings, always include the unit number and, if your building uses one, the name on the mailbox. Whether a P.O. box address can be used depends on the carrier handling the parcel; if you plan to use one, email us before ordering and we will tell you what we know. Rural addresses in all four countries are delivered, but they sometimes sit at the long end of the transit estimate.

Account and order history

If you created an account, every order, its tracking and its status are listed under My Account. Guests can use the Order Tracking page.

14. Contact us about shipping

Email support@jerzoo.shop with your order number in the subject line. We reply within 24 hours on business days. Our business address is Jerzoo, 4477 Preserve Dr, Hoover, AL 35226, US. This is our business address, not a returns or pickup point; please do not send parcels there unless we ask you to. For more help, see the Help Center and FAQs.